Traditional
Electronic And Future Methods Management Essay
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Training and development plays a vital part in the evolution of
an organization as it gives a hand in most favorable consumption of human
resource along with detailing the employees about the goals and objectives of
an organization. It is an indispensable constituent for new comers who are
uninformed about organizational standards and preferences; they just take hold
of the comprehension given to them by their professors and instructors,
corporate training develops them, it enhances their experience, thus facilitate
them to embark upon the complex tasks efficiently.
Speaking about the contact of corporate training then it has
been noticed that employees who are provided with sufficient training from time
to time are better able to achieve the target because of their skills,
competence, and knowledge and market exposure. The scenario presented here discuss
about the need of corporate training and development for the success and growth
of renowned technological organization that is Apple Inc.
Clearly reviews and
analyzes the methods available to provide the noted training.
Apple is the world's second-largest information technology
corporation by revenue after Samsung Electronics and the world's third-largest
mobile phone maker after Samsung and Nokia. It was founded by Steve Jobs and
Steve Wozniak and it is currently dealing with more than seventy three thousand
employees (Holmes, 2012). It is difficult to deal with such a huge band of
employees that are both diversified in terms of culture and race, but Apple is
coordinating with them efficiently.
Human Resource department is responsible to conduct training and
development sessions. They are responsible for each and every activity
associated with the employees that includes enhancing their productivity,
development of human intellect and personality, team spirit, morale, health and
safety, image, quality of work, working conditions of organization and finally
corporate training and development (Johnson, 2010). It is the need of today to
have a separate training and development department in every organization for
the productivity of employees.
Speaking about the reviews and analysis associated with the
training initiative 'Pathway' that was basically designed for redevelopment of
old stores and to train old employees with new techniques and procedures. It is
a fresh training course by Apple that involves participation of all employees
and upper management. There are several training methods that are available to
provide pathway training (Gurman, 2012). There might be several on the job
training methods for routine employees whereas several off the job training methods
for foreign employees. Some specific are described below:
First of all Apple must be concerned about on the job training
methods for which they have to clearly explain the staff regarding the new
training procedure. Show them, how they have to carry out task. For example, it
terms of pathways demonstrate how it is beneficial for employees, how it has
introduced new areas of services for retailers and how it will assist in
increasing the revenue.
Another method can be coaching; it is a more rigorous method of
training that involves a close working relationship between an experienced
employee and the trainee. In terms of pathway training model, different
scenarios will be provided to the employees that involves critical thinking and
analysis (Little, 2012). It will assist in revision of old policies and the new
policies that emerged from them. Further, by coordination and participation of
fellows, updated model will be formulated.
Coach them about the nature of customers, the way they think and
what they prefer to have. It has been noted that marketers just need to create
the needs of customers; the basic needs are food, housing and clothes but as
the world is moving at a fast pace so computers, cell phones, and other
technological gadgets are near to the basic needs. So, demonstrate people that
Apple is the one that can fulfill their all needs (Gurman, 2012).
As 'pathway' is all about basics of working in Apple store so in
order to having a superb working model, divide employees into team and assign
them with numerous projects that deal with the best working practice. In such a
way employees will possess the nature of research, they will be intellectual,
they will consider the project as an opportunity or a challenge thus they will
attain the ability to take risk.
Besides this, seminars are efficient way but a boring type. It
has been noticed that employees usually learn and enjoy those training methods
that involves interaction or some involvement. Workshops can be another method
of training that involves physical activities (Klien, 2011). For pathway
workshops Apple can highlight the relation between seller and purchaser that is
how customer relationship can be managed. Job rotations will not be a
preferable idea because in pathway employees need to know about store features,
customer interaction and about products.
Speaking about off the job training then for pathways then
should provide employees with day release in order to endow them with some time
to visit technological stores and to research about the modern practices that
they do. Secondly, employees can visit Apple stores to suggest some significant
changes (Holmes, 2012). There will be dedicated employees at Apple stores who
will manage pathways and other training operations. All the retailers must be
acknowledged about the training methodologies and the basic codes of conduct.
Finally, pathway can be specialized through distance learning.
A wider range of skills or qualifications can be obtained
through these techniques, one can also learn from outside specialists or
experts, thus the main theme is to enhance the level of confidence among
employees.
Clearly establishes a
recommendation.
As far as recommendations are concerned then according to me the
best model is to assign projects to workers and employees after providing them
a complete review about 'Pathway'. Pathway is actually a bridge to provide
smooth relationship between customers and organization. Assigning people with
the projects will provide organization with numerous ideas and suggestions to
work along (Little, 2012).
The project will prove to be good because it is all about
convenience of customers; satisfied customers will add to the popularity
through word of mouth. Ultimately, the outcome will be more sustained as well
as progressive customers, thus there will be more chances of revenue
generation, growth and market development across every corner (Johnson, 2010).
Pathway is recommended because it is a statement of cultural
objective and the strategy for realizing that objectives. It is designed by
considering the core values and standards of organization. The work of Apple in
implementing this strategy starts with accommodating personal responsibility
for one's own behavior, supplementing others to live the culture, and putting
the accountability and obligation on leaders to be exemplars of positive and
visible change at all times (Beckton, 2009). It also involves modifying
policies and processes that align with the cultural intent.
Further, it is a beneficial model for all the associated parts
that is whether organization or customers because it is electronic in nature,
so it is according to the modern requirements, it is prepared according to the
standards of organization so it includes some conventional concepts as well and
finally it assures some good concepts for future sales.
Provides sufficient
argument to why a specific modality is being selected.
The specific model is selected because this method is favorable
above all. The model is to assign employees with the project; after critical
analysis and review, imply each model on the retail stores that management feel
feasible. Check out the results and appreciate the model that is more
profitable (Gurman, 2012). The method of assigning projects is beneficial for
all that is employees, organization, customers and retail stores.
As far as employees and workers are concerned then they will
have an opportunity to use their intellectual skills; to show their expertise
and to prove themselves, it will add on to their experience (Klien, 2011). It
is beneficial for organization in terms of growth and revenue generation;
different training models for pathway will provide them with variety of options
to choose in case if one does not work.
Generally, the method is most cost-effective because the goal of
Apple is to prominent over user experience over the technology involved in
bringing the experience. All the amazing training and development initiatives
by Apple are directed to achieve its states goals, the more user friendly
products, increasing the sales over its retail stores even at international
location Employees are actually productive. There is an additional opportunity
to learn whilst doing along with training with real colleagues.
In terms of customers, the purchasing will become more
convenient because due to pathway store manager will become more customer
conscious, he will become more behaved to handle their problems and to answer
their queries. Pathway provides customers with guideline about the product and
to report feedback about the model (Beckton, 2009). The whole project is
electronic and technologically advanced so there is no chance of having more
errors. Finally, retail stores will be beneficial of having high class
knowledge about the product.
Conclusion:
Apple is really renowned for completing its vision and mission
promptly. It is successful and will make an attempt to the new training
programs efficiently. Pathway is an innovative concept that will progress the
relationship between customers and organization and will make them closer
towards the brand. By opting for the best possible method will add to the
benefit; granting projects to workers will involve them, thus they will become
more close to Apple.
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